Frequently Asked Questions
Answers
About Us
How long have you been in business?
We've been selling the finest in tabletop products since 1870. Family owned and managed for 3 generations, we are proud to be official authorized dealers for all of the brands we carry. Rest assured that we will stand behind all of the products we sell.
Contact Us
How can I contact you if I have a question?
Phone: 1.888.607.9575 or 414.290.5700 9am - 5pm CST Monday - Saturday
Fax: 414.276.2777
customerservice@georgewatts.com
Directions
How do I get to your store?
Please visit the Contact Us page for our address and directions.
We offer complimentary valet parking for your convenience.
Discontinued Patterns
Do you carry discontinued patterns?
We sell first quality products and do not offer seconds or discontinued china patterns.
If you are unsure of whether your pattern is still available, please contact us. We are able to special order many patterns as long as they are not discontinued by the manufacturer.
Gift Wrap
Is gift wrapping available?
Most gifts may be packaged in our award winning gold gift box for $5.95 each gift. Gift packaging is complimentary on gifts over $500.
Orders By Phone
Can I place an order with you on the phone?
Absolutely! Please call us at 1-888-621-6328 or 414-290-5700. We're here to help you Monday - Saturday 9 a.m. - 5 p.m. CST.
The prices are the same whether you place your order via the phone or the internet.
Pricing
What is your pricing policy?
If you should find a lower price on the identical in stock item, please bring this to our attention. In most cases, we are able to cheerfully meet the lower price.
Prices subject to change without notice. We reserve the right to correct pricing errors.
Product Care
Crystal Stemware Care
The sparkle of crystal and the gleam of a richly appointed table is a glorious celebration of the saying, "When you buy the best, you only cry once!"
Watts offers the finest of the world's luxury crystal brands: Saint Louis, Lalique, Daum, Baccarat, Hoya, Orrefors, Artel, Moser, Varga, Ceska, Waterford, Queen Lace, Salviati, Seguso Viro, William Yeoward, Rosenthal, and countless others.
We also offer casual stemware for those who enjoy setting a less formal table...from glass artists like Annie Morhauser of Annie Glass to Simon Pearce's Neo-Traditional glass accessories and stemware, Watts shows a nearly unlimited array. We like to think we've got the finest display of crystal and glass on the planet!
The considered care of your crystal investment is important to maintaining your maximum enjoyment of each piece.
Care in washing, handling, and drying means that each piece should ideally be washed by hand.
Dishwasher-safe introductions have surged in popularity, and many can be placed in a low-heat setting with non-abrasive cleansers occasionally without damaging the look of your crystal.
We also suggest non-lemon infused cleansers as over time the acidity in the lemon will abrade and etch the crystal, leaving it dull and lifeless. Only an expensive hand-polishing process by a professional can restore these damaged pieces.
Call our Crystal Buyer, Chrisanne Robertson, to discuss care of crystal or ask questions about your collection and the care of this magic medium! She can be reached by calling: #414-290-5704 or by e-mail at crobertson@georgewatts.com
She is happy to send a document with the names of estate glass dealers, reputable repair studios, and contacts at the major auction houses if you should choose to divest yourself of a collection that no longer suits you or your lifestyle.
Registries
Can I set up a registry for myself?
Yes! Please call us or stop by, and one of our consultants will be happy to help you. We offer registries for all occasions, wedding, gift registries, commitment ceremonies, just to name a few. You may either make an appointment or just stop by. Our registry service is completely free, so have some fun creating your wish list.
Returns
What is your return policy?
You may return any unused items within 30 days of receipt for a full refund. Personalized items are non-returnable. Enclose your pick ticket with the package and ship prepaid to:
Return Dept. 761 North Jefferson Street Milwaukee, WI 53202-3734
*Gift certificates will be issued for gifts returned by the recipient.
For order inquiries, please call Customer Service at 1.888.607.9575 during store hours, or email us customerservice@georgewatts.com.
Sales Tax
Will I be charged sales tax?
Please add 5.6% sales tax for deliveries in Milwaukee County; 5.1% in Waukesha, Racine, Ozaukee and Washington Counties; 5% elsewhere in Wisconsin. No tax for shipments outside Wisconsin.
Shipping
How soon will I receive my order?
Your order will usually leave our warehouse within 2 business days if you have asked for standard shipping.
If you've asked for expedited shipping, we will ship either the same or the next business day.
Standard shipping can take from 1 - 5 days depending on the proximity of the package's destination to our warehouse.
Expedited shipping is available, which will guarantee the number of days in transit.
What are the shipping charges?
Your shipping price is calculated automatically by your final shopping cart price. The breakdown is listed below:
- $0-$35 $8.95
- $35.01 - $75 $11.95
- $75.01 - $100 $14.95
- $100.01 - $150 $16.95
- $150.01 - $200 $19.95
- $200.01 - $300 $22.95
- $300.01 - $500 $24.95
- $500.01 - $800 $27.95
- $800 or more 3% of total $45 maximum
- 3rd day air additional $9.95
- 2nd day air additional $14.95
- next day air call for quote
- next day air Saturday call for quote.
Store Hours
What are your store hours?
- Monday - Friday 9 a.m. - 5:30 p.m.
- Saturday 9 a.m. - 5 p.m
Tea Shop Hours
What are the hours for the Tea Shop?
- Breakfast
- 9 a.m. - 11 a.m. and by reservation from 7:30 a.m. - 9 a.m.
- Lunch
- 11 a.m. - 2 p.m. full menu (2:30 - 4 p.m. cold sandwiches, salads and soups)
- Afternoon Tea
- 2:30 - 4 p.m.