Ordering Account access problems
Recently we upgraded our website and pre-existing accounts may have been deactivated. Please register again to enjoy the new George Watts. If you continue to have problems accessing your account please Contact Us and explain the problem in detail. We reserve the right to correct any pricing error and will not honor prices that are unintentionally incorrect. Back to Top Placing an order
Ordering online with George Watts is as easy as 1,2,3. First, browse through our selection of exciting items and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed shopping or continue to check out. That's it! It's that easy.
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Canceling my order
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact a Customer Service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.
Back to Top Sales tax
George Watts is required by law to charge appropriate sales tax for orders with ship to addresses within the state of Wisconsin.
Back to Top Security
Absolutely! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.
Back to Top Returns 30-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase online from George Watts. If you are not satisfied with an item that you have purchased online, you may return the item within 30 days for a full refund of the purchase price, minus the shipping, handling, gift wrap or other charges. Products may be returned within 30 days of receipt of the items. All items must be in its original packaging and in its original condition. Laundered items will not be accepted. Each package requires a Return Merchandise Authorization Number (RMA). After request has been submitted and the return label received, please place the label on the outside of the package. All packages received by George Watts without a Return Authorization Number will not be accepted.
Back to Top Credit
You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Back to Top Return Instructions
The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps: - Please refer to your packing slip for return information.
- Visit our Returns Tool to request a Return Merchandise Authorization # (RMA).
- Click on the order that contains the item you need to return.
- Click the “Return Items” button next to the item you need to return. Only items that are eligible for return will have an active link to click.
- Select your Return Reason.
- We cannot accept C.O.D. deliveries.
- Insure package for proper protection.
For your protection, we recommend that you use UPS Ground for your return. You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. * Please note: If there is extensive damage to an item upon delivery, email a Customer Service representative.
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Shipping
Shipping options
We currently offer only one shipping option within the United States: UPS Standard Ground Service. Most of our customers in the contiguous U.S. receive their orders in just 5 to 7 business days after the order is processed and shipped. Need it faster" Expedited will deliver your order within 3 business days after we have filled your order. However, you will need to call and speak directly to a salesperson for this option. We are sorry, but we do not offer Saturday or Sunday delivery. For complete UPS shipping information visit www.ups.com.
Back to Top Shipping outside the United States
George Watts will ship your order to any location within the contiguous United States. For complete shipping information, visit our Shipping Rate Chart.
Back to Top Shipping to a P.O. Box
We're sorry, but you must provide us with a valid residential address in order to accommodate your request. For more information regarding UPS shipping requirements, please visit their web site at www.ups.com.
Back to Top Track packages
Find the UPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at www.ups.com to check the status of your order online. It may take 24 hours before tracking information appears on the UPS's web site.
PLEASE NOTE: Availibility is an estimate. Some merchadise may indeed be instock and ship immediately. Estimated shipping times are listed on each product in our site, and are also given when your order is confirmed. Please remember that these delivery time frames are "estimated". We do our best to expedite your shipment but we can not guarantee the amount of time it will require each respective manufacturer to produce your order. If you have a time sensitive requirement, please call us. We will do out best to work with you however we can. Items that oversell expected quantities can take longer. Some pieces have
been selling faster than projected so back orders are occurring. When we confirm your order we will email you an expected shipping date. If your order is backordered or will be delayed for any reason we will notify you as soon as we are made aware.
If you have questions or would like to check availability on any item in this line please call 1-800-747-9288 or email us.
In order to provide our customers the widest assortment, George Watts provides services under which order and
delivery times vary. Some items we sell are made and or finished to order and some are brought in only as they are ordered.
Back to Top Order Status
You can look at past and pending orders. You must be a Registered Customer to use Order Status. Click here to check your Order Status.
Also, you will receive two e-mails after you have placed your order and provided us with a valid e-mail address: - The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
- The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive within approximately 24 hours after your package is shipped.
Back to Top Shipping Charges
Your shipping charges will appear in the box marked "shipping charges" at checkout for your convenience. For complete shipping information before you check out, please review our Shipping Rate Chart.
Back to Top Miscellaneous We reserve the right to correct any pricing error and will not honor prices that are unintentionally incorrect. About George Watts
We've been selling the finest in tabletop products since 1870. Family owned and managed for 5 generations, we are proud to be official authorized dealers for all of the brands we carry. Rest assured that we will stand behind all of the products we sell. We do not sell discontinued, damaged, or factory-seconds. We sell first quality products and do not offer discounted products beyond the prices set forth by our manufacturers and vendors. If you are unsure of whether your pattern is still available, please contact us. We are able to special order many patterns as long as they are not discontinued by the manufacturer.
George Watts is an authorized retailer of all of the brands we carry both in our store and online (even if not indicated). We pride ourselves on our relationship with many of our vendors, old and new. We have established ourselves in the tabletop industry with over 138 years of quality service and satisfaction. We stand behind the products that we offer and you should feel confident when you purchase with us that we'll stand behind you! Many of our vendors have been notifying us of counterfeit merchandise or unauthorized dealers selling factory seconds, damaged merchandise, or offering sub-par customer service. We are making some of those statements available below for your information. When you purchase with George Watts, you can rest assured that we guarantee the quality and authenticity of your purchases! If you should find a lower price on the identical in stock item, please bring this to our attention. In most cases, we are able to cheerfully meet the lower price. However, we will only meet prices for merchandise available through authorized retai. Some Restrictions do apply. Prices subject to change without notice. We reserve the right to correct pricing errors. Back to Top Contact information
We welcome any comments, suggestions and ideas that will make your shopping experience, either online or in our stores, enjoyable. Tell us how we can help by contacting us at George Watts Customer Care. For order inquiries, please call Customer Service at 1.800.717.9288 during store hours (Monday through Saturday, 9am-5pm Central). We would love to hear from you!
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